| For ALL billing related questions, please call our Customer Service Support Center (2checkout.com): | |
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Phone: 1-877-294-0273 (toll-free in U.S. & Canada) Hours: 7:00AM to 12:00 Midnight (EST), Monday through Friday and 9:00AM to 5:30PM (EST) on Saturday. Closed on Sunday. For all questions relating to our website service, agent banners, etc., please use the form on our Contact Us page. |
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| General Refund Policy/Cancellation of Service |
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To receive a full refund on the annual membership fee, you must call the above customer support number within 30 days of the date you placed your original order and cancel your service. You may request a refund within those 30 days for whatever reason you like, including if you just change your mind. After the 30-day period, all sales are final. If after the 30-day period you would like to cancel the service and have your banner removed from our site, please email us at: remove-banner@top-real-estate-agent.com. In the body of the email, please give us your full name, city and state that your banner resides on. We will immediately remove your banner and cancel your membership. |
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| Automatic Renewal |
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As per our site usage terms and conditions, our system is set up to automatically renew your annual listing on your anniversary date so you don't lose your spot. Unless you cancel your service beforehand, on your anniversary date, the same credit card you initially used to sign up for our service will be charged for the current year's fees. If 2checkout.com attempts to charge your card for the annual renewal and your card is rejected, for whatever reason (expired, no longer valid, etc), you will be notified by email. At that time, you will have a set period (stipulated in that notification) to manually go back to our website and input the correct information. If you don't renew within that set period, your service will be cancelled, banner removed and you will lose your spot. |
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| Automatic Renewal Refund Policy |
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We have a 15-day refund policy for Automatic Renewals. You have 15 days from the date your card was charged for the renewal to request a refund. After those 15 days, all sales are final. To request a refund within those 15 days, please call our Customer Service Support Center at the phone number above. When your card is charged for the renewal, you will be emailed an order receipt letting you know your card has been charged. This will be emailed to the email address we have on file for you. If you need to update your email address, please use the form on our Contact Us page.
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